Frequently Asked Questions (FAQ's)
General Questions
Q. Will you places advertisements on my site?
A. TallyHost will not place ads on your site.
Q. Can I start with a small plan and upgrade at any time?
A. You can upgrade at any time on upgrade page. Except for the different plan prices, upgrading is free!
Q. Can you tell me more about your business and network?
A. Please read more information on our About TallyHost page.
Q. Do you have a large download file I can test your speed with?
A. Yes, you may test our download here.
Q. What forms of payment do you accept?
A. We accept Paypal, checks, money orders, cash and bank transfers.
Q. Are your server's UNIX or NT?
A. Our servers are Linux Red Hat 9.0.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included in the price.
Q. What control panel do you use and do you have a demo?
A. We use a control panel called cPanel. You may demo it with the username "demo" and password "demo"
Q. Can I pay monthly?
A. Yes, most hosting plans offer monthly payments with no contracts!
Q. How long will it take to setup my new account?
A. Your account will be setup automatically within 15 minutes of ordering with a credit card. Please allow up to ten hours
for Papal.
Q. Are there any hidden cost or setup fees?
A. No.
Q. How much is extra bandwidth and space?
A. Please contact sales@tallyhost.com if you need more bandwidth or storage space then our listed plans.
Q. Do you offer telnet and/or shell access?
A. No, but you do have the ability to unzip files on the server using the file manager and setup cron jobs.
Domain Naming Service (DNS)
Q. How long will it take to get my domain working?
A. It usually takes 24-48 hours for a domain name to propagate around the world.
Q. What is DNS? How do I change it?
A. Please read our DNS tutorial.
Q. Can I view my site even through my domain's name servers haven't propagated yet?
A. Yes. Type your IP (emailed to you after signup) followed by a forward slash,
tilde and your username (given when you signed up). http://yourIPhere/~yourusernamehere/.
Q. What do I set my domains name server's to?
A. Most sites will use NS1.TALLYHOST.COM and NS2.TALLYHOST.COM. Please email support for more help.
Control Panel
Please read our getting started pages first!
Q. Where can I find the cPanel manual?
A. At http://www.cpanel.net/docs/cp/index.html.
Q. How do I login to my control panel?
A. At http://www.yourdomain.com/cpanel or http://www.yourIPaddress/cpanel.
Q. How do I make sub-domains?
A. After logging into your control panel and click "domain management" to add sub-domains.
File Transfer Protocol (FTP)
Q. Do you recommend a good and free FTP software?
A. We recommend downloading WS FTP from Download.Com.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to PERL?
A. The path to perl is /usr/bin/perl.
Q. What is the path to CURL?
A. The path to curl is /usr/bin/curl/.
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/.
Q. What is the path to convert for ImageMagick?
A. Try the following paths until one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>>
Q. What is the path to SendMail?
A. The path to SendMail is /usr/sbin/sendmail.
E-Mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.
Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in the Setting up Email tutorial.
Q. I followed the instructions above and it's still not working?
A. Please visit our Troubleshooting Email pages. If your still having problems, please read it again. The majority of our problems are addressed in the
tutorial.
Q. What do I put for both my incoming and outgoing mail server?
A. Both incoming and outgoing mail server name are: mail.yourdomain.com.
Q. How do I check my email using the web browser?
A. Go to yourdomainname.com/webmail
Q. How can I go directly to Horde, NeoMail or Squirrel mail?
A. Go to the desired email interface and copy the url, then add it to your favorites. You may then create a subdomain that goes to that address.
Q. How do I setup FormMail (forms that email responses to you)?
A. Please visit our FormMail Tutorial.
CGI/ASP/PHP/MySQL/JSP
Q. None of my CGI scripts are working?
A. First make sure that they are chmoded to 775. If that doesn't work please visit our Troubleshooting Scripts tutorial.
Q. I'm having problems with JSP?
A. Please read our JSP FAQ.
Q. What software versions are your using?
- PHP 4.3.7
- PERL 5.8.0
- MySQL 4.0.18
- JSP 5.0.19
- Our servers automatically stay up-to-date with the most recent stable version of cPanel.
Billing
Q. How can I update my billing info?
A. Credit card payees may update their settings here. If you paid using
Papal please login at www.paypal.com and click "profile" to make changes.
Q. I need my payment invoices. How do I get them?
A. Login to the Billing page.
Q. How do I upgrade to a better hosting plan?
A. Login to the Upgrade page.
Q. I forgot my login to the upgrade page. How do I get in?
A. Click "Lost Password" link on the bottom of the page and enter the email address you have on file with us.
Q. How do I cancel my account and stop billing?
A. Login to the Cancel Account page.
SSL
Q. What's the difference between shared ssl and private ssl?
A. A shared ssl will display as http://ip#/~username/ and a private ssl would display as https://www.yourname.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. We sell Comodo 128 bit certificates for $99 a year including installation. Please visit our SSL Sign-Up page.
Q. Can you tell me more about Comodo SSL's?
A. Comodo SSL's are trusted by over 99.3% of all internet browsers. This is equal to Verisign and Thawte certificates (which are available upon request). The only difference between one SSL type and another is the browser recognition, and the Comodo SSL's we are selling are among the highest in the industry.
Q. What is the path to the free shared SSL?
A. Login to the Shared SSL page.
Q. Do you have a seal I can place on my site?
A. Yes 
Q. I plan on purchasing my own SSL. What do I need to know?
A. Our servers are Apache + Mod SSL. Our fee is $35 for assisting you. We will need both the key and the csr. You will also need a dedicated IP which can be purchased at our IP Upgrade page.
Q. How do I transfer a SSL?
A. Every SSL provider has a different transfer procedure, you need to ask them.
Subdomains
Q. Please read this before setting up a subdomain!
A. cPanel will ask you for the name you wish to use as the subdomain. Please BE SURE that the sub
domain you give it doesn't already have a folder named that name. If it does, it won't work.
Q. What is a subdomain?
A. www.tallyhost.com is a subdomain. A subdomain is anything that replaces the www in a domain name such as forum.tallyhost.com. wwww.forum.tallyhost.com is NOT a subdomain.
Q. How do I setup a subdomain?
A. Please visit our Subdomain Tutorial page.
Add-on Domains
Q. What's an add-on domain?
A. An add-on domain is a fully functional domain that will work out of a filter in your main sites FTP.
Q. Read this before setting up an add-on domain!
A. You can't create and add-on domain if your DNS hasn't prorogated to the server yet (which may take 24-48 hours). There are three fields cPanel asks for when creating and
add-on domain:
- "New Domain Name" You will put newdomainname.com, not www.newdomainname.com!
- "Username/directory/subdomain Name" This will be the folder cPanel creates in your main accounts FTP. Make sure that the name you give it doesn't already have a folder. An example would be if you have a username "chad" then you can't have a folder in our account name "chad" already. Please don't do this!
- "Password" Fill in any password you want here.
Q. How do I create an add-on domain?
A. Please visit our Add-on Web Tutorial page.
Q. I added an add-on domain. Why did it say subdomain added?
A. cPanel creates it as a subdomain by creating the folder within your main sites FTP. Please ignore this, it's only called a subdomain when it's actually an
add-on domain.
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